Privacy Policy

Last Updated: 2/11/2025

CapKeep (“we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website www.capkeep.com, shop our products, or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

We may collect the following types of personal and usage information when you interact with our website:

A. Personal Information

When you place an order, register an account, or contact us, we collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment providers; we do not store full credit card details)

B. Order and Transaction Information

  • Products purchased
  • Transaction details (order history, payment method, refund requests)

C. Usage Information

  • IP address
  • Device and browser type
  • Geolocation data (if allowed by your device settings)
  • Browsing history and interactions with our website

D. Cookies & Tracking Technologies

We use cookies, pixels, and tracking technologies to enhance user experience, analyze site performance, and deliver targeted advertisements. You may manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • Order Processing: To process, fulfill, and ship your orders.
  • Customer Communication: To provide order confirmations, shipping updates, and respond to inquiries.
  • Marketing & Promotions: To send promotional offers and product updates (you may opt out at any time).
  • Website Optimization: To analyze traffic, detect fraud, and improve website functionality.
  • Legal & Compliance: To comply with applicable laws, enforce our policies, and protect against fraud or security risks.

3. Legal Basis for Processing Your Data (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), United Kingdom (UK), or other GDPR- covered regions, we process your personal data based on one of the following legal bases:

  • Contractual Necessity – To fulfill purchases, orders, and customer service requests.
  • Legitimate Interests – To improve website functionality and provide relevant offers.
  • Consent – For email marketing and targeted advertising (you may withdraw consent at any time).
  • Legal Obligation – To comply with applicable tax, accounting, or data protection laws.

4. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following cases:

A. Service Providers & Third-Party Vendors
We share necessary information with vendors who help operate our business, such as:

  • Payment Processors (e.g., Stripe, PayPal)
  • Shipping & Fulfillment Services (e.g., ShipBob, ShipMonk)
  • Marketing Platforms (e.g., email providers, social media ad partners)

These providers only process your information to perform services on our behalf and are required to maintain confidentiality.

B. Business Transfers
If CapKeep undergoes a merger, acquisition, or sale of assets, your personal information may be
transferred as part of the transaction.

C. Legal & Compliance Disclosures
We may disclose information:

  • To comply with legal obligations (subpoenas, court orders, law enforcement requests).
  • To prevent fraud, abuse, or security threats affecting CapKeep or our customers.

5. Data Security & Retention

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention Policy
We retain your data for as long as necessary to:

  • Fulfill legal and tax obligations.
  • Maintain transaction records.
  • Resolve disputes and enforce our policies.

When no longer needed, we delete or anonymize your data.

6. Your Rights & Choices

A. U.S. Consumers (CCPA & CPRA – California Residents)
If you are a California resident, you have the right to:

  • Request access to the personal data we have collected about you.
  • Request deletion of your personal data (subject to legal exemptions).
  • Opt out of the sale or sharing of your data for targeted advertising.

To exercise these rights, email us at [your email address] with “CCPA Request” in the subject line.

B. EU & UK Consumers (GDPR – General Data Protection Regulation)

If you are in the European Union (EU) or United Kingdom (UK), you have the right to:
Access, correct, or delete your personal data.
Restrict processing of your data or object to marketing communications.
Data portability (request a copy of your data in a structured format).

To request changes, please email us at [your email address] with “GDPR Request” in the subject line.

C. Massachusetts Residents

Under the Massachusetts Data Privacy and Security Law, we:

  • Use reasonable security measures to protect personal data.
  • Will notify affected consumers in case of a data breach involving personal information.

If you suspect unauthorized access to your data, contact us immediately at info@capkeep.com

7. Third-Party Links & Services

Our website may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for their privacy policies. We encourage you to review their terms before submitting personal data.

8. Children’s Privacy (COPPA Compliance)

CapKeep does not knowingly collect personal data from individuals under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you via email or website notice. The latest version will always be posted on this page, with the “Last Updated” date at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

CapKeep
Email: info@capkeep.com
Address: 59 Langdon Ave., Watertown, MA 02472