Replacement Guarantee Policy
Last Updated: 2/11/2025
At CapKeep, we stand behind the quality of our products and want every customer to have a great experience. Instead of traditional returns, we offer a Replacement Guarantee to ensure your satisfaction. If you are not happy with the product you received, we will send you a replacement—completely free of charge.
How to Request a Replacement
If you are unsatisfied with your CapKeep purchase for any reason, simply follow these steps to receive a
replacement:
1. Navigate to our “Contact Us” Page – Go to the ”Contact Us” section on the bottom of our site.
2. Complete the Contact Form – Provide your order number and a brief reason for your request.
3. Upload a Photo – Attach a clear image of the product you received.
4. Submit Your Request – Once received, our team will review and process your request.
We will send you a replacement package at no additional cost—no need to ship anything back!
Replacement Terms & Conditions
- The Replacement Guarantee is valid for 90 days from the date of delivery.
- Only one replacement request per order is allowed.
- If your package is damaged, defective, or incorrect, we will replace it with the correct product.
- Replacement items will be sent using standard shipping and typically arrive within 5–7 business days.
- We reserve the right to deny requests that do not meet the policy guidelines (e.g., fraudulent claims).
Contact Us
If you have any questions about our Replacement Guarantee, feel free to reach out to us:
Email: info@capkeep.com
Website: www.capkeep.com
We appreciate your support and look forward to making things right!